At Market America, the company does not manufacture one particular product or service. Instead, Market America is a product brokerage company, which allows the company to swing with the marketplace and capitalize on current consumer demands. Market America builds relationships with manufacturers to provide quality products from year to year.
By now, our UnFranchise Owners and their customers know Market America’s Exclusive Brands. Motives, TLS, nutraMetrix, and Isotonix are just a few of the brands under the Market America umbrella. Because of these brands, Market America’s quality-control process is of the utmost importance. Product excellence is more than one department or a single step in development, involving dedicated scientists, strategic relationships with manufacturers, and a rock-solid commitment to customers.
The quality-control process begins with ingredients that are sourced from only the most-trustworthy suppliers that have the clinical studies and research backing their application in a formulation. The natural ingredients are checked for trace containments like pesticides and heavy metals.
As a product broker, not a manufacturer, the company acts as an independent quality inspector between the manufacturer and the customer. Market America Worldwide’s headquarters in Greensboro, N.C. has an excellent in-house laboratory with ever-expanding capabilities that can perform such testing as microbiological contamination, isotonic range, presence of gluten allergens, and pH. Every shipment received into the warehouse must be inspected and approved before it can go to the shelf.
Quality-control is not only important for Market America’s Exclusive Brands, but for its manufacturers as well. Every health and nutrition product must be produced under Good Manufacturing Practices (GMPs). GMPs are a quality system mandated by the Food & Drug Administration (FDA). GMP is a recognized standard worldwide for the control and management of manufacturing and quality control testing of dietary supplements. This quality system ensures product meets specifications, is properly tested and has complete traceability.
The FDA enforces GMP compliance, but Market America goes one step further by insisting that an independent auditor inspect a manufacturer for GMP compliance. Also, the company audit manufacturers on a regular schedule. A typical audit takes two days and includes reviewing batch records, laboratory test results, training records, label control, sanitation procedures and ingredient control records.
Being GMP compliant means following Standard Operating Procedures (SOPs), which provide details about keeping the manufacturing process under control to produce a consistent product that meets all specifications.
Some examples of topics that lend themselves well to the SOP format include inventory procedure for raw materials, facility security, cleaning of manufacturing equipment, vendor qualification, employee training, and so on. In general, SOPs force a person to think through a procedure step by step.
The bottomline is Market America takes product quality procedures extremely seriously. All these steps and requirements are necessary in order to exceed customer expectations by providing the best products available. If it’s not safe for our consumers, then it’s not hitting our shelves. Know that the safety of your products are in good hands with Market America!