The holiday season is coming to a close. On behalf of our entire team, we hope you had a wonderful holiday. Hopefully, you were lucky enough to receive presents from SHOP.COM during the holidays. However, not every present can be used due to the wrong size or wrong edition of a product. Sometimes, the present may not just be the one you wanted so exchanges or returns are necessary. Don’t fret because presents can be exchanged or returned thanks to the SHOP.COM Return Policy.

It’s important to follow the return policies of products bought from either a partner store or through Market America. Here are a few tips to ensure the process of returning or exchanging a gift goes as smoothly as possible during the holidays.

1. Read the store’s return policy before purchasing a gift.
2. Find out how many days you have to return or exchange a gift as soon as possible.
3. If you know you want to return the product for credit or a refund, do not open, remove tags, or use the product.
4. The quicker you return the product, the better.

If you are not familiar with SHOP.COM’s Return Policies, it is listed below.

SHOP.COM General Return Policy

If you purchase a product from a partner store on SHOP.COM, each merchant will have its own unique return policy. Before you place an order, make sure to read each stores’ return policy.

Market America Return Policy

Once you receive your Market America product, it’s important to inspect your shipment asap. If you have any concerns, report your concerns within 10 days of the ship date of your package. Most items purchased from Market America through SHOP.COM may be returned for a full refund, less shipping charges, within 30 calendar days of the date they were shipped to you. However, food, custom ordered items, and gift cards cannot be returned for a refund for any reason.

If you want to return an item to Market America, please contact the refunds department for a Return Authorization Number (RA#) prior to returning your item. You can contact us by e-mail at refunds@marketamerica.com or call us at (336)-389-6985. Any items you try to return to us without a valid RA# will be shipped back to you at your cost and expense.

Market America Refund Policy

In order to receive a refund, the item must meet the following conditions:

• The item must be unopened and in new and resalable condition;
• The item must have all original packaging, parts, and accessories;
• If an item was in a plastic bag or shrink wrap when sent to you, it must be unopened and still in the plastic bag or shrink wrap;
• The item must not be a food, custom product or gift card

Gift Card Policy

If you use any part of a gift card to pay for an order, SHOP.COM will apply any refund to the gift card first – up to the gift card amount used to purchase the order. Any remaining balance will be refunded to the credit or debit card you used for the original purchase.

If at any time, an error is found in your order, please contact us at customerservice@shop.com or (866)-420-1709.